Refund Policy

Welcome to our comprehensive Refund Policy page. We understand that purchasing high-end skincare, makeup, and fragrance online is a personal journey, and we want you to feel completely confident and delighted with every product you select from our curated collection. Your satisfaction is our highest priority, and we have designed this policy to be as transparent, fair, and accommodating as possible. We offer a generous 60-day return policy from the date you receive your order, giving you ample time to explore our luxurious products at your own pace. Please note that to ensure hygiene and safety for all our customers, returned items must be unused, unopened, and in their original, pristine packaging. While we strive to make every experience perfect, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. All refunds are processed within 5-10 business days after we receive and inspect the returned package, and funds are issued to your original payment method in USD. We also happily offer exchanges for different sizes, colors, or products if you wish to try something new. Even items purchased at a discounted price are fully eligible for our standard return policy. For gifts, we will refund the merchandise value only, excluding the original shipping fees. To initiate any return or exchange, please visit our Contact page to request a Return Merchandise Authorization (RMA) before sending anything back. We are here to support you every step of the way.

Return Eligibility

To ensure that all returned products maintain the highest standards of quality and safety for future customers, we have established clear eligibility criteria. You may return any item within 60 days of the original delivery date. The product must be in brand-new, unused, and unopened condition. The original packaging, including all seals, boxes, and protective wraps, must be completely intact and undamaged. We cannot accept returns for items that show any signs of use, wear, or tampering, as this compromises the integrity of our premium formulations. This policy applies to all full-priced items as well as promotional or discounted merchandise. If you are returning a gift, please be aware that the refund will be issued strictly for the value of the merchandise itself; the original shipping and handling fees paid by the gift giver are non-refundable. We kindly ask that you include all original documentation, such as packing slips or gift receipts, inside the return package to help us process your request swiftly and accurately.

How to Return

Initiating a return is a simple and straightforward process designed to minimize any inconvenience. First, please navigate to our Contact page on our website and submit a request for a Return Merchandise Authorization (RMA). It is essential to obtain this authorization number before shipping any items back to us; packages sent without a valid RMA may be delayed or refused. Once your RMA is approved, you will receive detailed instructions via email, including the correct return address and any specific packing requirements. Please pack the unused and unopened items securely in their original packaging to prevent damage during transit. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Remember that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or shipping damage. Once your package is ready, simply drop it off at your chosen carrier location and retain your tracking number for your records.

Refund Process

Upon receipt of your returned package, our quality assurance team will carefully inspect the items to verify they meet our return eligibility standards. Once approved, your refund will be processed within 5-10 business days. The refunded amount will be credited to the original payment method used at the time of purchase. Please note that all refunds are calculated and issued exclusively in United States Dollars (USD), regardless of the original currency used for the transaction. Depending on your financial institution or credit card issuer, it may take additional time for the funds to appear in your account. If you do not see your refund after 10 business days have passed since our approval, please check with your bank or credit card company first, as processing times can vary. Should there be any issues with your return, such as damaged packaging or signs of use, our customer care team will reach out to you promptly to discuss the next steps.

Exchanges

We understand that sometimes a product may not be the perfect match for your unique preferences or needs. If you would like to exchange an item for a different size, shade, or an entirely different product, we are more than happy to accommodate your request. Exchanges follow the same eligibility requirements as standard returns: the original item must be unused, unopened, and in its original packaging within the 60-day window. To initiate an exchange, please contact us through our Contact page to obtain an RMA and specify the new product you desire. If the new item has a different price, the difference will be either charged to or refunded to your original payment method. As with standard returns, the customer is responsible for the return shipping costs associated with sending the original item back. We will provide you with a separate shipping label or instructions for sending out your new replacement item.

Non-Returnable Items

While we strive to accept as many returns as possible, certain items cannot be returned for health, safety, and regulatory reasons. This includes any products that have been opened, used, or have broken seals. Additionally, personalized or custom-blended fragrances and skincare formulations created specifically for individual customers are final sale and cannot be returned or exchanged. Promotional gift sets that have been partially used or are missing components are also ineligible for return. We encourage you to review product descriptions, ingredient lists, and shade guides carefully before purchasing to ensure you select the perfect product. If you have any questions about a specific item before buying, our customer service team is always available to provide personalized recommendations.

Damaged or Defective Items

Your trust is paramount to us, and we take great pride in the quality of our products. If your order arrives damaged, defective, or if you receive the wrong item, please accept our sincere apologies. In such cases, we will fully cover the return shipping costs and provide a prepaid shipping label for your convenience. Please contact us through our Contact page within 7 days of receiving your order, attaching clear photographs of the damaged item and the packaging. Once verified, we will expedite your replacement or full refund, including all original shipping fees. We are committed to resolving these rare issues swiftly and ensuring you receive the flawless experience you deserve.

International Returns

For our valued customers outside the United States, we accept international returns under the same 60-day policy. However, international customers are responsible for all return shipping costs, customs duties, and any applicable import taxes. We strongly recommend using a tracked and insured international shipping service, as we cannot be held responsible for packages lost or delayed in transit. Please note that original shipping fees and customs duties paid on the initial order are non-refundable. Refunds for international orders will be issued in USD, and exchange rate fluctuations may affect the final amount received in your local currency.

Contact Us

We are here to help! For any questions, concerns, or to initiate a return or exchange, please visit our Contact page. Our dedicated customer care team is available to assist you with obtaining your Return Merchandise Authorization (RMA) and guiding you through the entire process. We aim to respond to all inquiries within 24-48 business hours. Your satisfaction is our passion, and we look forward to ensuring your experience with us is nothing short of exceptional.